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FAQ

Artwork

What if I don't have artwork?

Get Branded requires a vector artwork file of your logo. If you are unable to provide vector artwork there is a one time $40 fee for logo recreation.
Vector artwork formats include EPS, Corel Draw and Adobe Illustrator. Other file formats such as JPEG, GIF and Word Documents need to be recreated.
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What if I want a specific colour match for my logo?

We provide specific colour matches using the Pantone Colour System. Care should be taken when printing on transparent items
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What graphic file type can I send?

We accept all graphic files such as eps, jpeg, gif, pdf and many more.
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Where do I send my art?

Logos and artwork can be sent to sales@getbranded.com.au
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Samples

Can I get a Pre-Production Proof?

We can actually produce an actual proof of your item with your imprint prior to running your entire order. We recommend this on all orders if you have the available time. Pre-production proofs typically incur an additional charge of approximate $50.00, plus the price of the item, screens and setups and can add 5-10 days to the order process as the factory needs to set up to run just one item. Please let your customer service representative know if you would like a pre-production proof.
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Can I order Samples?

We understand that it is important to be able to see the product that you are purchasing.
In some cases, part of the approval process includes getting a decorated physical sample to you for your approval. In all other cases we can provide you with FREE samples according to the following.
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Sample Policy

Will my Sample Order be Verified?

Due to frequent abuse of our sample policy, we may call to verify your sample request.
We apologise in advance for any inconvenience that this may cause. Please do not order a sample if you do not intend to purchase at least $250 of promotional merchandise in accordance with our Minimum Order Policy. We reserve the right to refuse to ship samples to any party at our discretion. Thank you for your understanding and cooperation.
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Orders

Is there a Minimum Order Size?

Minimum order quantities vary from product to product. Please contact us for product-specific minimums.
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Customized Merchandise

In order to be able to provide our customers with the ability to place small orders for custom merchandise, we are pleased to offer "Less than Minimum Service." If your order totals less than $500.00, excluding shipping and GST, Get Branded will automatically add a $60.00 "Order Processing Fee" to your order.
This fee will be waived if you are placing multiple orders at the same time that total at least $800.00. In the case of reorders, the fee will be reduced to $30.00. In rare cases, factory less than minimum charges may be required in addition to Get Branded Order Processing Fee.
If your item is not part of our 1 Week Rush Order section, we may still be able to produce the item in that amount of time. Rush orders and going beyond the call of duty are our specialty and we enjoy the challenge of delivering the impossible. If you are interested in placing a rush order please contact a Customer Service Representative at sales@getbranded.com.au or call us on (07)4728 7771. In most cases, there will be an additional rush charge added to your order.
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Can I order Blank Merchandise?

An order processing charge of $20.00 will be added to all blank merchandise orders under $250.00. We apologize for any inconvenience this policy may cause, but customization is costly and complex work. We suggest increasing the number of goods ordered for your use at other times.
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Can I receive Large Quantity Discounts?

Price reductions for quantities greater than those shown on our site may be available. Please place your order or contact customer service for an exact quote. We have discount programs for frequent and loyal customers. More information is available by contacting sales@getbranded.com.au
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What if I Need it Really Fast?

If you are working on a very tight deadline, please check out our "1 Week Turnaround" section, which lists a wide selection of products that can be produced and shipped out within 1 working week. You could also call us for personal assistance. Please note that you must consider delivery time when figuring out when you will receive your order. We can only guarantee that your order will leave the factory on time according to the shipping method that you specify. Rush orders often incur additional charges and you may be required to limit the complexity of your artwork. For rush orders, you must submit your art by email.
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How does the Ordering Process Work?

Shortly after placing your order, you will receive an email notification that we have received your order and instructions on how to send us your artwork (unless you already have done so). Then, one of our customer service representative will be assigned to oversee your order. He or she will check product availability, review your order for any potential problems with artwork, decoration issues and delivery times, and make sure to offer you any recommendations should our expertise be helpful.
Once your order is reviewed, you will be faxed an Order Approval Form for your approval that will include all details of your order including your shipping charges and a form for credit card payment (unless of course you have requested payments terms). This Order Acknowledgement is typically faxed back with your Artwork Approval Form (AAF). Please return this Order Approval Form (OAF) within 24 hours so as not to effect your expected date of shipment. Late approvals from customers may require overnight freight methods or in some cases rush production charges. If you require any modification please contact your customer representative by email or phone at (07)4728 7771.
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What if I am a first time orderer?

First-time orders from Get Branded require prepayment in full. We recommend the use of a credit card to facilitate rapid fulfilment of your order, but you may also use a cheque, money order, or even cash if you choose. Please be aware that forms of payment that require funds to clear into our account can delay your order. We will not ship orders until our bank has cleared your funds.
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Can I pay by credit card?

The majority of our customers prefer to pay for their orders by credit card. Get Branded accepts Visa and MasterCard. We do not recommend submitting your credit card information via email, you can call in or fax your card information to us. When providing credit card information, please include your order number, the type of card, the card number, the expiry date and your full name/company name and billing address as it appears on the card.
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When paying by credit card, you will be charged 100% of the amount stated on your Order Acknowledgment upon approval. This secures the merchandise and puts the order into production to be customized. Should any overruns or underruns be applicable, we will typically charge or credit your card within 7 business days of order shipment. Get Branded will hold information regarding account number and expiration dates as well as authorised signatures entirely confidential.
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Can I Pay by Cheque ?

Customers may pay by cheque. We require that the funds clear our bank in order for us to freight your product. If time is of the essence we strongly recommend using a credit card.
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Can I Set Up a Corporate Account?

We will be happy to set up a corporate account. Please click contact us to do so.
Credit review typically takes 3 days and production will not begin on orders until the review process is complete. If your order is urgent, please use a credit card or call us to make other arrangements.
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About the Use of Trademarks on Our Site

Logos shown on products on our web site appear only to illustrate the products we offer and the variety of ways in which they can be decorated. The use of logos that are trademarks or copyrighted work of other companies are never intended to suggest that Get Branded owns the rights to those trademarks, or that Get Branded would make those products featuring the trademarked logos of others available to any purchaser without the permission of the owners of the trademarked or copyrighted art or copy.
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About the Customer's Right to Use Trademarks

Any customer ordering custom-imprinted merchandise from Get Branded represents and warrants to Get Branded that he or she has the unrestricted right and authority to use, copy and distribute each copyright, trademark, service mark, trade name, logo, statement, portrait, graphic, artwork, photograph, picture or illustration of any person or any other intellectual property in the way it is applied to promotional merchandise. Purchase of merchandise from Get Branded in no way, shape or form grants a customer permission to reproduce logos, nor does it transfer, grant, or lease ownership of any logos or trademarks to a customer.

To use any logo a customer MUST have written permission from the registered owner of the logo or trademark, or be an authorized agent or affiliate of the registered owner of the logo. A customer may NOT use any logo in a manner that may infringe copyright laws. A customer also may NOT use any logo in a vulgar, illegal, and/or unlawful manner. Get Branded assumes no responsibility for damages or any wrong doing that the purchaser may cause using a logo. Get Branded shall not be held liable for the unauthorized, improper, or illegal use of any logo or trademark that is applied to promotional merchandise purchased through Get Branded. Get Branded will also not accept responsibility or liability for the actions of clients who have misrepresented their ownership of licenses or trademarks. Get Branded will reserve the right to refuse orders from any customer who has violated or otherwise infringed upon the intellectual rights of others.
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